Open Access
Journal Article
Text Mining for Customer Sentiment Analysis
by
Olivia Smith
MAD 2023 5(2):45; 10.69610/j.mad.20231130 - 30 November 2023
Abstract
The rapid advancements in information technology have led to an exponential increase in the volume of textual data generated by customers across various platforms. This surge in unstructured data presents a significant challenge for businesses seeking to gain insights into customer sentiment and preferences. This paper delves into the field of text mining and its application in
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The rapid advancements in information technology have led to an exponential increase in the volume of textual data generated by customers across various platforms. This surge in unstructured data presents a significant challenge for businesses seeking to gain insights into customer sentiment and preferences. This paper delves into the field of text mining and its application in customer sentiment analysis. It outlines the importance of sentiment analysis in understanding the emotional tone and opinions of customers, which is crucial for informed decision-making and strategic planning. The paper explores the various methodologies employed in text mining for sentiment analysis, including natural language processing (NLP), machine learning algorithms, and sentiment lexicons. Additionally, it discusses the challenges faced in the field, such as handling negations, sarcasm, and context-awareness. Furthermore, the paper evaluates the performance of different text mining techniques and proposes a framework for an effective sentiment analysis solution. The findings reveal that text mining is not only essential but also evolving rapidly, providing businesses with valuable tools to analyze customer sentiment and improve their products and services.